I found the plumbers (including the owner) to be very inefficient with time, which is very disappointing when you are being billed by the hour. More time was spent chatting to each other, taking lunch (which was included in their time), and driving back and forth for parts (4 trips in a 3 hour span - I would assume you would need no more than 1 maybe 2 trips back and forth) than what was spent actually fixing the problem (bad wire going to my well pump). Not to mention there is a huge mark up on parts (he quoted my $800 for a well pump that is
I recently had Burr Plumbing change out a sewage basin, pump and piping in my utility room and was very pleased with them. Since the basin is buried in the ground below the concrete floor, I was pleasantly surprised to find not a single trace of dirt, debris (or worse) left behind since they dragged it out through the family room. Eaton Burr has helped me out several times over the years and I find they're good honest guys that do quality work. I've done many big projects at my house and I've been back and forth to Home Depot more than 4 times in a single day picking up parts to deal with the unexpected after taking something apart. People need to realize patience is required when a contractor gets into repair of existing stuff, it's not like a new installation where they can show up with every part they'll need. Often times they need to rip out and discard more than just what's bad because the contractor who did it years ago did a lousy job.
Great service prompt courteous the jobs are done correctly good pricing easy to get an appointment and advice they return calls and show up on time trustworthy company
Jim
Burr Plumbing Heating Inc is a US Plumber based in Waterford, Connecticut. Burr Plumbing Heating Inc is located at 38 Gurley Rd, Waterford, CT 06385, USA.
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