The Waterford S & S is a totally frustration.
Everytime I come here never have an issue. If I have any questions they are courteous and always helpful. Some of the other local ones Groton and East Lyme could learn from this store on what customer service actually is.
I spend @ least $300 to $400 weekly !! For the past few weeks I have been going to Tri Town in Niantic, where : the employees are delightful, there is NEVER an endless line to check out & if there are more than 2 people in line someone rushes over to instantly open up another register while smiling & ALWAYS BEING PLEASANT.
A lot of prices are to high compared to other stores. Even some of the sale prices are to high compared to other stores.
This store continues to disappoint. Though more expensive than other stores, they do not offer anything special. Their produce is average, and they often do not carry items other stores do. The staff is often disconnecting and sometimes barely say hello. But what I resent about Stop and Shop is how the store makes its customers work hard! There are ALWAYS at least twice (sometimes 3x's more) as many self serve registers then staff run ones, so we have to check ourselves out or wait in long lines. In addition, there are usually problems at the self-serve registers. It wouldn't be bad if we only had a couple items, or we got a discount, but we're doing the job your cashiers and baggers are paid to do, but you don't. And then, you're cart corals are far and few between, so your parking lots are littered with empty carts. That really stinks.
The employees are disinterested & although after ENDLESS complaints @ the corporate location the local manager finally contacted me. He assured me."we are trying to do better !!"
Tri Town is a 15 min. drive from my home . S & S is 5 min. away , yet I am home in the same amount of time & NEVER RETURN FROM TRI TOWN FRUSTRATED OR DISAPPOINTED !!!
This is a great grocery store. It always has what I need it. Only downside is some of the employees are not professional and make shoppers feel uncomfortable. Great prices though.
WATERFORD STOP & SHOP IS A CONSISTENT NIGHTMARE.
Aside from OUTDATED dates on fat free milk, MY BIGGEST COMPLAINT IS THE TOTAL LACK OF CASHIERS. At best there are TWO check out aisles open , NO MATTER THE TIME OF DAY!!! When I ask the "so called" managers in purple tops they can open another register, the standard response is a sigh of annoyance FOLLOWED BY , "THIS IS ALL I HAVE RIGHT NOW !!" Last week I said, "perhaps YOU might open up a check out lane & start ringing up orders as opposed to chatting w/ other employees!!"
Stop Shop is a US Grocery Or Supermarket based in Waterford, Connecticut. Stop Shop is located at 155 Boston Post Rd, Waterford, CT 06385, USA.
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